AI assistant
This is the owner's AI control panel — everything the SMS, webchat and voice assistant knows about the clinic. In the real product you edit these live; the demo line answers from exactly this configuration.
Always on (24/7)
Greets: “Hi — I'm Riley, Northlane's assistant. Happy to answer questions about treatments, pricing, or booking.”
Answers every call
What the assistant knows
- Persona
- Riley, the Northlane care coordinator
- Clinic description
- a men's health, aesthetics, and wellness clinic — hormone optimization, medical weight loss, injectables, skin and laser treatments, body contouring, IV therapy, and regenerative medicine
- Services & pricing
- SKIN: Wrinkle relaxers (Botox/Dysport) - $12/unit. 15-30 min visit, no numbing needed; results appear in 5-7 days and last 3-4 months; tiny bumps settle within the hour; no lying flat or exercise for 4 hours after. Dermal filler - from $650/syringe. 30-60 min with numbing cream; lips typically last 6-12 months, cheeks and jawline 12-18; mild swelling or bruising 3-7 days; dissolvable and adjustable. HydraFacial-style deep-cleanse facial - $199. 30-45 min, zero downtime, immediate glow; monthly maintenance popular. Microneedling - $299/session or 3 for $799. 30-60 min incl. numbing; sunburn-like redness 24-48 hours; best in a series of 3-6 spaced 3-6 weeks apart; optional PRP add-on $150. Laser skin treatments (acne, redness, sun spots, spider veins) - from $249/session. 20-45 min, minimal downtime; most concerns need 3-6 sessions; safe for all skin tones; spots darken then flake over 1-2 weeks. Complimentary skin analysis - free with any consult. 15-minute imaging scan that scores sun damage, texture, and pores; the recommended starting point for every new skin patient. BODY: Body contouring (radiofrequency + massage) - $249/area/session. Feels like a warm deep-tissue massage, no downtime; abdomen, flanks, thighs, arms; best results at 6-10 sessions 1-2 weeks apart. Medical weight loss (GLP-1 program) - from $399/mo depending on medication and dose. Weekly self-injection pen, eligibility consult first, ongoing provider check-ins and dose steps. In trials patients averaged 15-20 percent body-weight loss over about a year with lifestyle changes - results vary and the provider personalizes expectations. Mild nausea in early weeks is common and manageable. IV + REGENERATIVE: IV therapy - $149-$249 per session. Energy, immune, hydration, beauty, and recovery blends; 30-60 minutes in the chair; no downtime. Most members come monthly. NAD+ IV - $349-$599 per infusion. Plan 1-3 HOURS in the chair (it runs slowly for comfort); warmth or flushing during the drip is normal and the nurse adjusts the rate; loading is usually 2-4 sessions, then monthly maintenance. Quick NAD+ shots $79, under 10 minutes. Vitamin booster shots (B12, D3, glutathione) - $35-$59. Under 10 minutes, no downtime; weekly or as needed. PRP for hair or face - $699/session. 45-60 min (15 min blood draw + prep); hair usually 3 sessions 4-6 weeks apart; mild redness 24-48 hours; hair results build from month 3. Hair restoration - programs from $149/mo. Prescription regimens (oral/topical) tailored by the provider; some shedding in the first weeks is normal and means it's working. First visible response at 3-6 months, meaningful regrowth 6-12 months; long-term maintenance keeps the gains. Combinable with PRP. Peptide therapy (recovery, sleep, performance) - from $199/mo. Provider consult + intake first; self-injection or nasal spray; most people notice sleep and recovery shifts in 2-4 weeks. HORMONES: TRT / hormone optimization (men) - $199/mo membership (visits, labs, and medication included). Starts with a consult + baseline labs (drawn at the first visit); weekly self-injection most patients learn in one visit; quarterly lab monitoring included. Typical timeline: energy and mood improve in 3-6 weeks, body composition over 3-6 months. Long-term therapy - stopping reverses the benefits. Women's hormone therapy (BHRT) - $179/mo membership. Full hormone panel first, then creams, drops, or injections tailored by the provider, with retesting; many feel sleep, energy, and mood shifts in 4-6 weeks. ED treatment - consults $99, generic medication plans from $2/dose. Provider consult first (telehealth fine); most plans use proven generic medications taken as needed; the provider tunes dose and checks heart-health fit. Discreet packaging and refills.
- Locations
- Riverside District (Denver) and Eastgate (Aurora); telehealth consults statewide in Colorado.
- Hours (as the assistant states them)
- Mon–Fri 8am–6pm, Sat 9am–1pm (Mountain time)
- Pricing policy
- Quote openly from the price list above. Never invent unlisted numbers or discounts.
- Financing policy
- We partner with two financing companies (soft credit pull, decision in minutes); most plans land between $89 and $250 a month. No in-house plans; elective care isn't covered by insurance.
- Booking link
- https://apps.practicewide.com/book/online/pub_demo_northlane
- Tone
- Standard — professional
- Web-form replies
- The assistant also answers website form messages by text
Do you take insurance?
Most of our programs are self-pay memberships, which keeps pricing flat and transparent. Some generic medications are inexpensive with or without insurance.
How fast can I get in?
Usually within 2–3 business days, and telehealth consults often same-week.
Do I need labs first?
No — your first visit includes the lab draw, and results are reviewed at your follow-up.
Is parking available?
Yes — free patient parking behind both offices.
What happens at the first consult?
A provider reviews your goals and history, orders baseline labs, and builds your plan. No commitment beyond the consult.
How soon will I feel results on TRT?
Most men notice energy and mood improving in 3-6 weeks, with body-composition changes over 3-6 months. Your quarterly labs (included) keep the dose dialed in.
Does the TRT membership really include everything?
Yes - provider visits, quarterly labs, and medication are all in the $199/mo membership. No surprise add-ons.
How does the weight-loss program work?
It's a provider-supervised GLP-1 program: an eligibility consult first, then a weekly self-injection pen with dose steps and regular check-ins. In trials patients averaged 15-20 percent body-weight loss over about a year with lifestyle changes - results vary and your provider personalizes expectations.
What are the weight-loss side effects?
Mild nausea in the early weeks is the most common and usually settles as your body adjusts - your provider manages the dose steps around it. You'll go over the full picture at the consult.
Do I have to stay on the weight-loss medication forever?
It works while you take it, and stopping without a plan usually means regain - so your provider builds a long-term plan with you, including how and when to taper if that's your goal.
How long until hair regrowth shows?
First visible response is usually 3-6 months in, with meaningful regrowth by 6-12 months. Early shedding in the first few weeks is normal - it means the follicles are cycling.
How long does an IV session take?
Most drips are 30-60 minutes in the chair, no downtime. NAD+ is the exception - plan 1-3 hours since it runs slowly for comfort.
Can I do everything by telehealth?
Consults and most follow-ups, yes - statewide in Colorado. Lab draws, injectables, lasers, and IV therapy are in person at Riverside or Eastgate.
I'm already on TRT elsewhere - can I switch?
Yes - bring or have us request your recent labs and current protocol, and a provider reviews everything at a transfer consult so there's no gap in treatment.
Do you treat women?
Yes - our aesthetics, skin, body, IV, and weight-loss services are for everyone, and we have a dedicated women's hormone program ($179/mo). The TRT and ED programs are men-specific.
Does Botox hurt, and how long does it last?
It's a few tiny injections - a quick pinch, no numbing needed, 15-30 minutes total. Results show in 5-7 days and last about 3-4 months.
What's the downtime on microneedling?
You'll look like you have a mild sunburn for 24-48 hours - skip sun, makeup, and hard exercise the first day. Most people do a series of 3-6 sessions.
I'm a new patient - what should I book first?
For skin goals, start with the complimentary skin analysis and consult - a 15-minute imaging scan the provider builds your plan from. For hormones, weight loss, or peptides, book a consult and we'll arrange labs.
Office hours
America/Denver— these drive when “after-hours” coverage kicks in.
| Monday | 08:00 – 18:00 |
| Tuesday | 08:00 – 18:00 |
| Wednesday | 08:00 – 18:00 |
| Thursday | 08:00 – 18:00 |
| Friday | 08:00 – 18:00 |
| Saturday | 09:00 – 13:00 |
| Sunday | Closed |
Lead nurture
OnMulti-touch follow-up for leads who go quiet.
- Mode
- Draft — staff approves each touch
- Max touches
- 3
- Cadence
- day 2, day 5, day 10
Treatment recall
OnPatients whose last treatment has run its course — and who have nothing booked — get a “time for your next visit” reminder. Stops the moment they book.
- Mode
- Draft — staff approves each reminder
- Default interval
- 180 days
- Reminders per cycle
- 2, 21 days apart
- Standard notes
- TRT quarterly check-in · IV therapy monthly
Each treatment type carries its own interval (TRT follow-up 90d, IV therapy 30d); a patient can override it — fixed, their own average visit gap, or off.
Review requests
OnPatients who rate their visit 4★+ on the post-visit survey are invited to leave a public review — a button right on the thank-you page, plus a follow-up text if they don't tap it. Low ratings and flagged concerns are never asked.
- Minimum rating
- 4★
- Review links
- per location (Google), clinic fallback