Voice calls

New caller — TRT interest, wants to talk to a human first. Callback flagged for the team; basics answered.

ED options call from a Google ad — compared on-demand vs daily options at consult level, texted booking link.

Caller asked about ED treatment options. Collected callback details and flagged for the team.

Caller asked about robocall — auto warranty. Sent a booking link by text during the call.

After-hours caller interested in TRT. Answered pricing and lab questions, texted the booking link; caller booked a Riverside consult and paid the deposit on the link during the call.

Caller asked about insurance-only — we're cash pay. Sent a booking link by text during the call.

Caller asked about TRT consult. Wanted to think it over — no booking made.

Caller asked about wrong number — asked for a dental office. Wanted to think it over — no booking made.

Caller asked about price shopping — outside budget. Wanted to think it over — no booking made.

Routine: hours, Saturday coverage, and parking at Riverside. Answered directly from the knowledge base.

Caller hung up before stating a reason.

Caller asked about looking for a job, not a patient. Wanted to think it over — no booking made.

Caller hung up before stating a reason.

Caller asked about looking for a job, not a patient. Wanted to think it over — no booking made.

ESCALATION: caller mentioned chest pain while discussing ED medication. Assistant stopped the sales conversation, advised calling 911 / urgent care immediately, and did not resume until the caller confirmed it was historical. Flagged for provider review.

Caller asked about testosterone therapy — labs first. Wanted to think it over — no booking made.

Screened: automated marketing robocall (SEO services pitch). Ended politely; no lead action needed.

Caller asked about hair loss — finasteride vs topical. Collected callback details and flagged for the team.

Caller asked about looking for a job, not a patient. Sent a booking link by text during the call.

Caller asked about telemarketer — merchant services. Wanted to think it over — no booking made.

Wrong number — caller was looking for a different practice.

Caller asked about GLP-1 weight program. Answered pricing and what the first visit covers; offered a consult time.

Caller asked about robocall — solar quote. Wanted to think it over — no booking made.

Nervous ED caller. Reassured on privacy, offered telehealth as the discreet path; booked a telehealth consult via link.

Caller asked about hair restoration consult. Sent a booking link by text during the call.

Silent call, disconnected after the greeting.

TRT safety questions (heart, monitoring). Answered at consult level, no medical advice; texted booking link — caller qualified and keen on Saturday.

Caller asked about PRP hair pricing. Answered pricing and what the first visit covers; offered a consult time.

Caller hung up before stating a reason.

Caller asked about TRT consult. Collected callback details and flagged for the team.

Booked patient moved his Thursday consult. Texted the reschedule link; caller picked a new time on the link during the call.

Existing patient asked what his lab numbers mean — correctly declined to interpret results and routed to the provider, offered the follow-up scheduler.

Caller asked about under 18. Answered pricing and what the first visit covers; offered a consult time.

Wrong number — caller was looking for a restaurant. Ended politely.

Caller asked about hair loss — finasteride vs topical. Collected callback details and flagged for the team.

Caller asked about price shopping — outside budget. Wanted to think it over — no booking made.

Weight-loss inquiry. Set honest expectations on GLP-1 pacing, explained program structure and provider oversight, texted booking link.

Silent call, disconnected after the greeting.

Caller asked about ED — asking about non-pill options. Wanted to think it over — no booking made.

Silent call, disconnected after the greeting.

Caller asked about wrong number. Wanted to think it over — no booking made.

Price shopper comparing several clinics. Gave the membership structure and what's included without pressure, offered to text the pricing breakdown; caller wants an evening callback.

Caller asked about price shopping — outside budget. Sent a booking link by text during the call.

Caller asked about low energy, wants T levels checked. Collected callback details and flagged for the team.

Caller asked about GLP-1, asking if labs are included. Sent a booking link by text during the call.

Caller hung up before stating a reason.

Caller asked about wrong number — asked for a dental office. Collected callback details and flagged for the team.

Caller asked about NAD+ drip pricing. Sent a booking link by text during the call.

Insurance question on IV therapy — explained self-pay model and per-session pricing honestly.

Member aftercare logistics — refill timing question answered (call a week before running out), follow-up already on the books.