Voice calls

New caller — TRT interest, wants to talk to a human first. Callback flagged for the team; basics answered.

ED options call from a Google ad — compared on-demand vs daily options at consult level, texted booking link.

Caller asked about ED treatment options. Collected callback details and flagged for the team.

Caller asked about robocall — auto warranty. Sent a booking link by text during the call.

After-hours caller interested in TRT. Answered pricing and lab questions, texted the booking link; caller booked a Riverside consult and paid the deposit on the link during the call.

Caller asked about insurance-only — we're cash pay. Sent a booking link by text during the call.

Caller asked about TRT consult. Wanted to think it over — no booking made.

Caller asked about wrong number — asked for a dental office. Wanted to think it over — no booking made.

Caller asked about price shopping — outside budget. Wanted to think it over — no booking made.

Routine: hours, Saturday coverage, and parking at Riverside. Answered directly from the knowledge base.

Caller hung up before stating a reason.

Caller asked about looking for a job, not a patient. Wanted to think it over — no booking made.

Caller hung up before stating a reason.

Caller asked about looking for a job, not a patient. Wanted to think it over — no booking made.

ESCALATION: caller mentioned chest pain while discussing ED medication. Assistant stopped the sales conversation, advised calling 911 / urgent care immediately, and did not resume until the caller confirmed it was historical. Flagged for provider review.

Caller asked about testosterone therapy — labs first. Wanted to think it over — no booking made.

Screened: automated marketing robocall (SEO services pitch). Ended politely; no lead action needed.

Caller asked about hair loss — finasteride vs topical. Collected callback details and flagged for the team.

Caller asked about looking for a job, not a patient. Sent a booking link by text during the call.

Caller asked about telemarketer — merchant services. Wanted to think it over — no booking made.

The user called Northlane Men's Health and Aesthetics to inquire about treatment pricing. After initially asking about an unfamiliar "upsize treatment," the user clarified their interest in ED treatment. The agent provided pricing details for ED treatment, including a $99 consult fee and generic medication plans starting at $2 per dose, and highlighted the availability of telehealth options.

Wrong number — caller was looking for a different practice.

Caller asked about GLP-1 weight program. Answered pricing and what the first visit covers; offered a consult time.

Caller asked about robocall — solar quote. Wanted to think it over — no booking made.

Nervous ED caller. Reassured on privacy, offered telehealth as the discreet path; booked a telehealth consult via link.

Caller asked about hair restoration consult. Sent a booking link by text during the call.

Silent call, disconnected after the greeting.

The user initially expressed frustration but then inquired about Botox. The agent clarified that Northlane Men's Health and Aesthetics does not offer Botox, listing their services (hormone optimization, ED treatment, medical weight loss, hair restoration, and IV therapy). The user then asked for information on hair restoration, and the agent began to provide details, including pricing for combined programs.

TRT safety questions (heart, monitoring). Answered at consult level, no medical advice; texted booking link — caller qualified and keen on Saturday.

The user inquired about Botox. The AI agent clarified that Northlane Men's Health and Aesthetics does not offer Botox or cosmetic injectables, focusing on other services. The user then ended the call, and the agent concluded the interaction.

Caller asked about PRP hair pricing. Answered pricing and what the first visit covers; offered a consult time.

Caller hung up before stating a reason.

Caller asked about TRT consult. Collected callback details and flagged for the team.

Booked patient moved his Thursday consult. Texted the reschedule link; caller picked a new time on the link during the call.

Existing patient asked what his lab numbers mean — correctly declined to interpret results and routed to the provider, offered the follow-up scheduler.

Caller asked about under 18. Answered pricing and what the first visit covers; offered a consult time.

Wrong number — caller was looking for a restaurant. Ended politely.

Caller asked about hair loss — finasteride vs topical. Collected callback details and flagged for the team.

Caller asked about price shopping — outside budget. Wanted to think it over — no booking made.

Weight-loss inquiry. Set honest expectations on GLP-1 pacing, explained program structure and provider oversight, texted booking link.

Silent call, disconnected after the greeting.

Caller asked about ED — asking about non-pill options. Wanted to think it over — no booking made.

Silent call, disconnected after the greeting.

Caller asked about wrong number. Wanted to think it over — no booking made.

Price shopper comparing several clinics. Gave the membership structure and what's included without pressure, offered to text the pricing breakdown; caller wants an evening callback.

Caller asked about price shopping — outside budget. Sent a booking link by text during the call.

Caller asked about low energy, wants T levels checked. Collected callback details and flagged for the team.

Caller asked about GLP-1, asking if labs are included. Sent a booking link by text during the call.

Caller hung up before stating a reason.

Caller asked about wrong number — asked for a dental office. Collected callback details and flagged for the team.