Tobias Yardley

AI summary

Caller asked about ED consult, prefers telehealth. Answered pricing and what the first visit covers; offered a consult time.

Transcript

1. AI agent

   Thanks for calling Northlane Men's Health — this is the front desk assistant. How can I help?
2. Caller

   I saw your site. Question about ED consult, prefers telehealth.
3. AI agent

   Happy to help with that. Have you been seen at Northlane before, or would this be a first visit?
4. Caller

   First time.
5. AI agent

   Got it. The first visit is a consult with one of our providers — we go over your history, order labs if they're needed, and map out options. There's no obligation to start anything that day.
6. Caller

   How much is the visit?
7. AI agent

   The consult is $99, and it applies toward your program if you decide to move forward. I can't quote treatment pricing over the phone since it depends on what the provider recommends and your labs.
8. Caller

   What's the earliest opening?
9. AI agent

   I can text you a link with everything that's open — pick whatever fits and it's booked. Is the number you're calling from the best one?
10. Caller

    That's fine, go ahead.
11. AI agent

    Sent. Anything else I can help with?
12. Caller

    Is this covered at all?
13. AI agent

    We're cash-pay, which keeps pricing transparent — no surprise billing later. We can provide a superbill if you want to submit it yourself.
14. Caller

    Got it, thanks.
15. AI agent

    Thanks for calling Northlane — we'll see you soon.